IT in Hospitality

The Sitecore and Optimizely team luxury hospitality and banks keep.

Senior-only engineers running enterprise DXP platforms for resorts, hotel groups and financial institutions across the Gulf and Europe. Fixed monthly engagements.

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Brands That Trust Us

CIB
L'oreal
Atlantis The Palm
Atlantis The Royal
Adeera
One & Only Resorts
Kerzner
JYSKE BANK
Hemonto
Danske Bank
Mazagan Resort
Bab Al Shams
Aarhus University
Aleta

WHAT WE DO

Managed Services

Your Sitecore or Optimizely platform, run by a named senior engineer on a fixed monthly budget. We take over what you have, keep it secure and fast, and build what comes next.

  • A named senior engineer who knows your platform, with the full team behind them
  • A fixed monthly budget, agreed up front and reviewed with you each quarter
  • Security patching, upgrades and performance monitoring
  • Ask, and get it done: small changes are typically turned around the same day
  • Integrations kept running: booking, CRM, PMS, payments
  • New features delivered inside the same engagement
  • A monthly report on what shipped, what it cost and what is next
How a takeover works →

RIGHT TOOLS IN THE RIGHT HANDS

AI-assisted delivery

Senior engineers using AI to deliver in hours what used to take sprints.

Connected to your AI

Your platform connected to the AI your team already uses: content operations, analytics questions and workflows.

Senior oversight

Every change reviewed by the engineer who owns your platform.

WHERE WE GO DEEPEST

Hospitality

Resorts and hotel groups: booking engine, PMS, CRM, loyalty and payment integrations, multi-property architecture.

Hospitality platforms →

Financial Services

Banks and financial institutions: compliance-driven builds, hybrid cloud, on-prem integration, data residency.

Banking platforms →

The same engineers, year after year

8 years

with Kerzner International

4 years

with CIB Egypt

5 years

average client relationship

100%

senior engineers on every account

Why Include

Senior Only

Our team is composed exclusively of senior level consultants with diverse specializations

Certified Experts

All developers hold official certifications in Sitecore, Optimizely and other technologies

Long tenure

Our clients stay. 8 years with Kerzner, 4 years with CIB.

Global Perspective

With experience across regions and industries, we bring global insights to every local challenge

Check our Team

The engineers who run your platform

Oleg Zhavoronkin
Oleg Zhavoronkin
CTO
LinkedIn
Robert Debowski
Robert Debowski
Senior Engineer
LinkedIn

What People Say About Us?

"Include Agency has consistently demonstrated a proactive approach to solving challenges of any scale — from simple fixes to complex projects. With a dedicated team of professionals skilled across multiple disciplines, they remain a trusted partner for website development and related digital initiatives."

Oliver Stutz

Director Web Technologies at Kerzner International

"I've worked with Include for 2 years to date. The entire team is fantastic; knowledgeable, flexible, reliable, solution oriented and punctual. Working with them made my job easy and efficient."

Ahmed Hamza

Marketing & Corporate Communications Manager at CIB Egypt

"Working with Include Agency for the past 4 years has been an incredible experience. The team has consistently demonstrated technical expertise and a genuine commitment to collaboration. Together, we’ve navigated many complex projects such as launching Aquaventureworld.com, on-boarding Sitecore Contenthub and implementing Uniform. They are reliable and always ready to support when needed."

Abigail Dulnuan

Marketing Manager, Web Technologies at Atlantis Dubai

"We worked with Oleg as an external software engineer, and he delivered strong technical value to our platform during his engagement. Oleg contributed significantly to performance optimisation across critical workflows, improved our resource scaling architecture, and supported us in establishing a more structured and reliable on-call setup."

Christian Andersen

Chief Technology Officer (CTO) at Aleta.io

Book a platform review

Leave your details and we will get back to you within one business day.

Contact

Include ApS
Dubai World Trade Center
Level 3, The Offices 3
One Central
UAE, Dubai

contact@includeagency.com
+971 56 8293188
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